Frequently Asked Questions (FAQ)
Welcome to Acadiana Senior Advisors’ FAQ page! We know Medicare can feel overwhelming — that’s why we’ve put together clear, no-nonsense answers to the questions we hear most often.
❓ What does your agency do?
We help seniors and their families make confident decisions about Medicare. That includes:
• Explaining Medicare Parts A, B, C, and D in plain language
• Comparing Medicare Supplement (Medigap) plans
• Reviewing Medicare Advantage and Prescription Drug Plans
• Enrolling you in coverage that fits your needs and budget
• Offering ongoing support for claims, billing questions, and plan changes
We also help with ACA health plans for those under 65, hospital indemnity coverage, dental/vision plans, and even pet insurance (because furry family members count too!).
❓ Why should I work with a broker instead of going directly to a carrier?
Working with us costs you nothing — we’re paid by the insurance carriers. The difference is that we work for you, not them.
• We compare multiple companies and plans side-by-side
• We stay up to date on rate changes and benefit updates
• We help with claims and coverage questions after you enroll
Our job is to make Medicare simple, save you money, and be here for the long haul.
❓ When should I review my Medicare plan?
At least once a year during the Annual Enrollment Period (AEP), which runs October 15 – December 7. You should also review if you:
• Move to a new ZIP code
• Start new prescriptions
• Receive notice that your plan’s costs or coverage are changing
Pro tip: We send reminders and have an easy online system to review your meds and get a fresh plan comparison each year.
❓ What’s the difference between Medicare Supplement and Medicare Advantage?
Medicare Supplement (Medigap) plans let you see any doctor that accepts Medicare and typically have lower out-of-pocket costs. You pay a monthly premium and little to nothing when you use care.
Medicare Advantage (Part C) plans usually have networks (like HMOs or PPOs), may include drug coverage, and sometimes offer extras like dental, vision, and gym memberships. These plans often have lower premiums but higher costs when you use services.
Not sure which is right for you? We’ll help you compare — no sales pressure.
❓ Can I change my plan anytime?
You can apply to change your Medicare Supplement plan at any time of the year, though you may need to answer health questions (underwriting) unless you qualify for a special enrollment period.
Medicare Advantage and Part D plans can usually only be changed during AEP or if you have a special circumstance (moving, losing other coverage, etc.).
❓ How do I get started with you?
Super simple:
1 Call us or submit your info through our secure online form.
2 Share your medications and doctors so we can run an accurate comparison.
3 Review your options with us - we’ll explain them clearly and answer every question.
4 Enroll with confidence knowing we’ll handle the paperwork and be here if you need us later.
❓ Do you charge for your services?
Nope. Our consultations, plan reviews, and lifetime service are free to you. Our mission is to be your trusted partner, year after year.
❓ Where is your office located?
We’re proud to serve clients in Lafayette, Louisiana, and beyond.
Our office is at:
91 Settlers Trace Blvd, Building 1, Lafayette, LA 70508
Prefer not to come in? No problem! We can help you by phone, email, or even video call.
❓ Do you work with people outside of Louisiana?
Yes! We are licensed in multiple states and can help you over the phone or online. You’ll still get the same level of personal service we provide locally.
❓ What if I already have a plan but just have questions?
Perfect — we love helping with tricky situations. Whether it’s a bill you don’t understand, a denied claim, or just curiosity about whether you’re still in the right plan, we’ll review everything with you at no cost.
❓ How do I stay in the loop on Medicare changes?
Follow us on Facebook or sign up for our email updates.
We share:
• Annual Medicare reminders
• Tips to save money on prescriptions
• Important news about coverage changes
• Helpful guides written in plain English
Don't Risk Getting the Wrong Coverage
Work with us!
We understand the Medicare enrollment process can be difficult to understand. This is why we strive to educate and empower our clients to make the best decisions for their health insurance coverage.
Comprehensive Guide to Medicare
Medicare doesn’t have to be confusing. This book walks you through the process step by step and helps you sidestep the most common mistakes people make when enrolling.
